Privacy Policy

AURAMIO is operated by Polaris Flow Co., Limited, a company incorporated in Hong Kong.

For privacy or support questions, contact support@pfflow.com.

We collect information you enter while designing or ordering a gift, such as contact details, recipient details, shipping address, delivery notes, and personalization text.

Design choices, preview records, saved designs, and confirmed gift details are used to prepare your order and provide support.

Payment details are handled by our payment processor. AURAMIO does not ask for or store full card numbers in this application.

We may store payment status, checkout reference, amount, currency, and order confirmation details needed to manage your purchase.

We may use trusted operational services for hosting, payment processing, AI-assisted preview generation, production coordination, customer support, and shipping.

These services receive only the information needed to perform their role.

We use reasonable technical and operational safeguards for customer and order information.

We keep information as long as needed for order fulfillment, support, accounting, fraud prevention, and ordinary business records.

For privacy or support questions, contact support@pfflow.com. Please include your order or design reference when relevant.