Returns, Refunds & Remakes

You may request cancellation within 2 hours after placing the order.

Where production has not started, AURAMIO should normally honor a valid cancellation request within that window. Once production has started, cancellation may no longer be possible and is not automatically guaranteed.

This cancellation policy does not limit any mandatory consumer rights that may apply under applicable law.

Because AURAMIO gifts are personalized and made to order, they are generally not eligible for change-of-mind returns, without limiting any mandatory consumer rights that may apply.

Please review personalization and selected details carefully before checkout.

If your item arrives damaged, is made incorrectly, contains incorrect personalization, or materially differs from the confirmed design, you may be eligible for a remake, replacement, or refund depending on the issue.

Natural handmade variation is normal, but it does not justify missing paid components, incorrect personalization, the wrong main flower family, the wrong main color, or a materially different design.

Please contact us within 7 days of delivery where possible so we can investigate and resolve the issue promptly. This request does not limit any rights you may have under applicable consumer law.

Please include your order or design reference and clear photos showing the issue so we can review it quickly.